

NICE’s Skype for Business recording solution is an integral part of NICE’s industry-leading communications surveillance solution for identifying compliance and fraud risks across multiple communication channels. No failover mechanism is required, so in case one recording system fails, the other continues recording, without losing any calls. As a result, all audio and call data will be available in duplicate. Both are active and record independently from each other. There is no functional difference between both recording systems. 2N Recording System Resilience is achieved by installing two completely configured recording systems in one Skype for Business Recording Integration. This ensures lossless recording whenever a system component (and consequently, the system) fails. This solution involves two complete recording systems, recording two identical audio streams. Next to partial resilience options, NICE offers for Skype for Business recording a 2N Recording System Resilience option. Audio Forkers, installed on all Microsoft Skype for Business Servers that process audio, capture the SRTP audio streams and send them to the NTR recorder servers. This integration introduces a new NICE Media Proxy Server, which handles internal calls from endpoint to endpoint, and sends the audio to the recorder, if a call needs to be recorded. The Recording Integration uses a Back-end Link Combiner (BELC) installed next to the Call Controller on the CTI Server, and Front-end Link Controllers on the Skype for Business Front End Servers, which connect to the BELC.

To discuss the difference between Skype for Business Standard and Enterprise, contact us at 1-80.The integration between Skype for Business and NICE Trading Recording (NTR) is a CTI-based connectivity that facilitates Active IP Recording. Learn how Skype for Business can improve collaboration and communication among your employees. So you can be confident that Skype for Business is always working and reliable. When you get Skype for Business from Intermedia, you get our 5 9’s uptime SLA.

And Skype for Business integrates seamlessly with other communication channels. The more you have to do, the more useful/productive you are with Skype for Business. Skype for Business gives you an additional channel to communicate that doesn’t get in the way of phone and email. The busier you are, the more Skype for Business helps.You can see who’s available and get the answers you need right away. It’s a much faster interaction than email. Instant messaging means an instant answer.You get great instant messaging, but that’s just the tip of the iceberg: That’s why I really love Skype® for Business. Everyone always thinks about their email when they consider security-but instant messaging apps are just as important. And given all the news about security breaches, you really need to think about the security features of the communications tools your business uses. You can always reach someone, even when they’re out of the office.īut I like to remind businesses that there’s more to communication and collaboration than chat. And I love how you can chat using mobile devices or computers. It’s a really great way to have quick conversations that don’t necessarily require a phone call.
